Deposits/Retainers: Each course has a mandatory, non-refundable retainer fee needed to secure educator, class, training kit, hard copy manual, and hard copy certificate(s). The retainer fee must be sent via E-Transfer to gemmedlashes@gmail.com. Please note that your retainer fee is included in the tuition fee and will be accounted for when paying your final tuition amount. If you would like to pay for your tuition in full, please contact us via email or text message to arrange this payment.

Tuition Fees: After your retainer fee, the total tuition for each training course is to be paid upon arrival to your in-person course. Tuition fees are to be paid in cash, debit, or credit (automatic admin fees applied to all card payments). All payments are non-refundable and final sale.

Class Availability: Please note that the availability that you submit through our submission forms are not guaranteed or confirmed. You may be contacted after submission of form to provide additional availability. Our Lash Extensions 101 training course duration is to be completed in two consecutive days. All of our one day courses must be completed in this manner and can not be split up into parts. Please keep this information in mind when submitting your availability.

Photography / Videography / Social Media: Please be advised that photography and videography will be taken throughout the duration of your training course. You will be provided a consent form that must be filled out prior to starting your course regarding photography, videography, social media, and advertisements with Gemmedlashes Academy.

Lunch, Snacks, Beverages: All of Gemmedlashes training academy in-person courses include dry snacks and complimentary beverages.If you are signing up for our Lash Extensions 101 course, you will be provided a complimentary hot lunch of your choice (from a list of options) on your first training day. All dietary restrictions, allergies, or intolerances will be accommodated and discussed about prior to training. If you would like to provide your own snacks, beverages, and hot lunch, please let us know prior to your course.

Kits & Supplies: All Gemmedlashes training academy courses include a professional student starter kit filled with industry standard brands that will service between 10-15+ clients. Your kit will be provided to you in class upon our arrival. Please note any stolen, lost, or damaged supplies at the students fault will not be replaced or refunded. We encourage our students to treat their tools as a professional technician. Your course will also include a hard copy training manual. It is highly recommended to bring a notepad and a pen with you to your class to take notes. Please note that kits can not be picked up prior to training.

On-Going Support: Gemmedlashes academy fully supports all of our students equally. We will provide on-going support throughout your entire journey you decide to embark on post training. This includes shoutouts on our social media pages, answering any post training questions, etc. Please note that we strive to provide in-depth and detailed responses to any post training questions, expect response delays.

Guests: We have a strict no guests policy. If you arrive to your training with a guest(s), they will be asked to stay behind. This is due to a limited of space in the salon.

Live Models: All our in-person training courses will require students to provide their own live model to attend the practical portion of their training. Models must consent to photograph and video taken for educational and advertisement purposes. Models must be available during the entire duration of the practical training to complete certification. If you can not provide a live model for your training, please contact us as soon as possible. Please note that certifications will not be honoured if live model practical is incomplete.

Rude Behaviour: Will strictly not be tolerated and may result in cancellation of your training course or banned. Please respect your educator and our salon space. Any negatively posted reviews or comments are strictly prohibited and will result in being banned.

Coupons / Discounts / Rewards: One per service. Can not combine multiple discounts. The best price will be honoured at checkout.

Student Discount: All post certified students will be honoured their own 10% off student discount code to be used on educational courses, services, and merchandise. This student discount code is to not be shared with others. Sharing your code will result in termination of student discount code.

Certificate Reprint: There is a $10.00 reprint fee for all certificates.

Copyright & Resale Conditions: All educational materials provided by Gemmedlashes Academy are protected under copyright law. Unauthorized reproduction, distribution, or resale of these materials is strictly prohibited. By purchasing and using our educational content you agree that our educational materials grant you a non-transferable, non-exclusive licence for personal use only. You may not copy, modify, reproduce, upload, post, transmit, or distribute the materials in any way that infringes on our copyright. Any attempt to do so will be considered a violation of copyright law and will result in legal action.

Lates: If you are 30 minutes late to your training course, your course will be automatically cancelled and considered a “no show” which will result in an automatic full tuition charge to your card on file.

Cancellations: Students requesting to reschedule training date will be automatically subjected to a $150.00 fee.

Medical Emergencies: We understand that unexpected medical emergencies can occur and may necessitate the cancellation of a scheduled training course. All last-minute medical emergencies will require a doctors note within 48 hours of missed training course to verify the emergency. Upon receiving the doctors note, we will assess the situation to determine any further actions. Failure to provide a doctors note within the 48 hour time frame will result in the application of our standard cancellation fees, no exceptions.

No Shows: No shows are strictly enforced and will be prohibited. Any student who fails to show up for their scheduled training course will be automatically charged the full tuition amount. Clients who no-show their training course will be banned from booking any future academic courses with our company, no exceptions. Lates of 30 minutes to scheduled training course time will be considered a no-show and charged the full tuition amount.

Refunds: We do not offer refunds. All services, merchandise, and retainers for both services and academy training are FINAL SALE. No exceptions will be offered.

Have further questions?: If you have any further questions, please do not hesitate to reach out via email (gemmedlashes@gmail.com) or text message (416-670-6488). When sending us a message, please include your first and last name.